Before You Arrive
When you book online or over the phone, our team will confirm the service you need, your preferred time, and which of our Brisbane locations is most convenient for you. If it’s a logbook service, we’ll check your vehicle’s make, model and service history to make sure all factory requirements are covered.
You’ll also receive a reminder prior to your appointment with details on what to bring, such as your logbook (if applicable) and any notes about issues you’ve noticed.
On the Day
Please arrive a few minutes early so we can check you in and go over any concerns you’d like us to look at. You’ll meet with one of our service advisors, who will:
1. Confirm the service or repairs requestedAsk about recent performance or warning lights
2. Explain the process and estimated turnaround time
3. Answer any questions you may have about your car
If you’re staying nearby, we’ll let you know some local cafes or workspaces where you can wait comfortably. Otherwise, we’ll call or text as soon as your car is ready for pickup.
While Your Car Is Being Serviced
Your vehicle will be inspected and serviced by qualified technicians trained in European vehicle standards. We follow strict procedures for every job, whether it’s a basic oil change or a complex diagnostic check.
If we find anything unexpected, we’ll always contact you before going ahead with any extra work. No pressure, no surprise bills — just clear advice and professional recommendations.
When You Pick Up Your Car
We’ll walk you through the work completed, explain any parts that were replaced, and provide an invoice with a detailed breakdown. If your service included a diagnostic scan, you’ll get a summary of the results and any future maintenance items to keep an eye on.
We’ll also stamp your logbook (if applicable) and reset your service light where required.
